Frequently Asked Questions (FAQ)
What does FlipaCell do?
FlipaCell is an iPhone buyback business operated by Pre-Loved Tech LLC in Colorado Springs, Colorado. We buy eligible used iPhones from sellers across the United States.
What devices do you buy?
At this time, Flipacell buys iPhones only. Eligible devices and pricing depend on the iPhone model, storage capacity, condition, carrier status, and overall functionality.
How do I sell my iPhone or device to Flipacell?
Selling your device is simple:
Get a current quote by selecting your iPhone model, storage, carrier status, and actual condition.
Ship your device to us using the provided instructions.
We process payment within 24 hours after inspection.
How fast do I get paid?
Payment is processed within 24 hours after inspection. If we issue a revised offer, you must accept it before payment can be issued. See our Terms of Service. Delivery time depends on the selected payment method; allow additional mailing time for a paper check.
How long is my quote valid?
Your quote is valid for 14 days after you accept it and complete checkout. Ship your iPhone so it is postmarked within those 14 days. The final offer remains subject to inspection as described in our Terms of Service.
How do you determine the device condition?
Device condition is determined based on the information you provide and our physical inspection upon receipt. We check cosmetic condition, functionality, model, storage, carrier lock status, activation lock, and IMEI/serial number.
What happens if my device condition is different than described?
If the device is not as described, we may send you a revised offer. You may accept or decline the revised offer. If declined, you are responsible for providing a prepaid return shipping label.
Do you record the unboxing of devices?
Yes. All incoming packages are video recorded during unboxing and inspection. These videos are used to verify device condition, contents, and serial/IMEI numbers in case of disputes.
Do you check IMEI or serial numbers?
Yes. All devices are checked using IMEI and serial numbers against industry databases to ensure they are not reported lost, stolen, or associated with fraudulent activity.
What happens if a device is reported lost or stolen?
If a device is identified as lost, stolen, or fraudulent, the transaction will be canceled. Flipacell may refuse return of the device and may report the matter to law enforcement, carriers, or relevant authorities.
Do you buy carrier-locked or iCloud-locked devices?
We may buy carrier-locked devices depending on the model and carrier. We do not buy iCloud/Activation-Locked, lost, or stolen iPhones. Remove Find My and Activation Lock before shipping. Contact us before sending a financed or loaned device so we can review ownership or payoff documentation.
Who pays for shipping?
Eligible buybacks receive a free prepaid inbound shipping label. Pack your iPhone in a sturdy box with cushioning and follow the label’s carrier instructions. If you decline a revised offer, you must provide a prepaid return label and cover return shipping.
Is my personal data safe?
Yes. We take reasonable measures to protect your personal information. Please review our Privacy Policy for details on how your data is collected, used, and protected.
Can I cancel after I ship my device?
Once a device is shipped, cancellation is not guaranteed. If a revised offer is issued, you may decline it and arrange return shipping.
Where is Flipacell located?
Flipacell is based in Colorado Springs, Colorado, USA, and serves customers nationwide.
What payment methods do you offer?
The current quote checkout offers PayPal, Cash App, Venmo, and paper check. Choose an available method at checkout and check that your payout details are accurate.
How can I contact Flipacell?
If you have questions or need assistance, you can contact us at help@flipacell.com.
This FAQ is provided for general informational purposes and is subject to Flipacell’s Terms of Service.
How do I find my shipping label or check my order?
Check your confirmation email and spam or junk folder. If you need help, email help@flipacell.com with your order number. Keep your carrier drop-off receipt and tracking number until your sale is complete.
What should I do before erasing my iPhone?
Transfer and back up your information, confirm your replacement phone and mobile service work, then sign out of your Apple Account, remove Find My, erase your personal data, and remove any physical SIM. Follow our pre-erasure checklist and shipping checklist.